1. Transparent Pricing Philosophy
Naro Facility Management LLC ("Naro") operates on a transparent, no-hidden-cost pricing structure. Because facility requirements vary based on property size, footfall, technical complexity, and staffing levels, every formal quotation is prepared following an itemized site assessment conducted at no cost by our commercial team anywhere in the UAE.
2. Contract Pricing Models
We offer flexible commercial arrangements tailored to property types:
- Integrated FM Bundles: Single consolidated annual contracts covering multiple service lines (e.g. security + housekeeping + MEP maintenance). Integrated contracts offer volume savings typically 12% to 18% lower than separate standalone service contracts.
- Fixed Monthly Fee (Lump Sum): Predictable monthly billing covering scheduled headcount, supervisory visits, PPM cycles, and routine consumables.
- Manpower Supply (Headcount Rate): Daily, monthly, or annual headcount billing per deployed personnel (guards, technicians, cleaners) inclusive of visas, payroll, transport, and replacement cover.
- Schedule of Rates (SoR): Pre-agreed rates for out-of-scope reactive repairs, civil works, or specialized deep cleaning callouts.
3. Additional Callouts & Consumables
Routine preventive maintenance and standard operational consumables are included in contract fees. Where major equipment replacement (e.g., compressor overhaul, pump replacements) or out-of-hours non-emergency callouts are requested, pricing is based on our pre-agreed Schedule of Rates and must be authorized by the client prior to execution.
4. UAE Value Added Tax (VAT)
In compliance with UAE Federal Decree-Law No. (8) of 2017 on Value Added Tax, all listed rates, fee estimates, and quotations are subject to standard 5% VAT. Tax registration numbers and itemized VAT breakdowns are shown on all official tax invoices issued by Naro.
5. Price Adjustments & Annual Reviews
Long-term multi-year contracts remain fixed for the initial term. Annual contract renewals may be subject to minor rate adjustments reflecting documented changes in UAE statutory minimum requirements, visa/licensing fees, or expanded property scope as agreed with the client in writing.