Frequently Asked Questions

You can engage Naro by completing our website quote request form, calling our commercial line (+971 50 628 2382), or emailing info@narofacilities.ae. Our commercial team will arrange a complimentary on-site survey anywhere in the UAE and provide a documented scope proposal within one working day.

We accept bank wire transfers, corporate cheques, and major credit cards. For ongoing integrated facility contracts, we offer structured monthly, quarterly, or semi-annual invoicing plans with itemized reporting.

For standard building contracts, we recommend engaging us 1 to 2 weeks prior to target handover to allow for staff site induction and asset mapping. For emergency short-term manpower or reactive callouts, we can deploy staff within 24 to 48 hours.

Yes. Naro contracts are designed to adapt as property requirements evolve. Headcount, shift rotas, and service lines can be scaled up or down seasonally without contract renegotiation penalties.

Naro delivers 7 comprehensive service lines: Integrated Facility Management (IFM), Security Services (manned guarding, CCTV control), Cleaning & Housekeeping, MEP Technical Maintenance (HVAC, electrical, plumbing), Pest Control, Landscaping & External Works, and Manpower Supply.

100% of our 480+ staff are directly employed on Naro’s payroll. We do not subcontract core facility roles. Every employee is background-checked, uniformed, insured, and directly supervised on site.

We offer both. You can contract individual service lines (e.g. security guarding only or daily housekeeping) or consolidate all property operations under one integrated contract with a single point of contact.

Our average response time from logged fault to technician arrival on site is 42 minutes across Dubai and urban centers in the UAE, backed by our 24/7 operations desk (+971 50 628 2382).

Yes. All Naro security officers, CCTV operators, and supervisors are fully trained and licensed in strict alignment with SIRA (Security Industry Regulatory Agency) requirements in Dubai.

Naro operates under certified ISO 9001 (Quality Management) and ISO 45001 (Occupational Health & Safety) management systems, with Dubai Municipality approved pest control permits.

Every site is overseen by a named Naro supervisor who conducts daily audits and logs attendance. Clients receive comprehensive monthly reports detailing closed jobs, PPM compliance, asset health, and consumable usage.

Naro provides full operational coverage across all seven emirates of the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

All active site clients are provided direct access to our 24/7 Operations Desk (+971 50 628 2382) and an assigned Account Manager for round-the-clock emergency response.